Refund Policy

Last updated: September 9, 2026

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14-Day Money-Back Guarantee

Not satisfied? Get a full refund within 14 days of your purchase — no questions asked.

We want you to be completely satisfied with EtsyLens. If the Service doesn't meet your expectations, we offer a straightforward refund policy.

1. 14-Day Refund Window

You are eligible for a full refund if you request it within 14 days of your initial purchase date. This applies to all paid subscription tiers (Starter, Pro, and Unlimited).

2. Eligibility

2.1 Eligible for Refund

First-time subscribers within 14 days of initial purchase
Service not functioning as described on the product page
Technical issues that prevent you from using the extension
Duplicate or accidental charges

2.2 Not Eligible for Refund

Requests made after the 14-day refund window
Subsequent subscription renewals (you should cancel before renewal)
Accounts terminated due to violation of our Terms of Service
Dissatisfaction with AI analysis results (these are informational tools, not guarantees)
Repeated refund requests from the same customer

3. How to Request a Refund

Send an email to support@etsylens.com with the subject line "Refund Request"
Include your email address used for the purchase and your license key
Briefly describe the reason for your refund request (optional, but helpful for us to improve)
We will process your refund within 5–7 business days

4. Refund Processing

Refunds are processed through Stripe and returned to your original payment method
Processing time depends on your bank or card issuer (typically 5–10 business days)
Upon refund, your license key will be deactivated and your account will revert to the Free tier

5. Cancellation vs. Refund

Cancellation and refund are different:

Cancellation: Stops future billing. You keep access until the current billing period ends. No money is returned.
Refund: Returns your payment. Access is revoked immediately upon refund processing.

You can cancel your subscription anytime through the Stripe Customer Portal without needing to contact us.

6. Contact Us

For refund requests or questions about this policy:

Email: support@etsylens.com

We typically respond within 24 hours on business days.